Terms and Conditions

1. Acceptance of Terms & Operator Scope

By accessing, browsing, or utilizing ShipVance OS (hosted at shipvance.com) or transacting through any payment gateway integrations operated by ShipVance OS ("Company", "we", "us", or "our"), you agree to be bound by these Terms and Conditions.

ShipVance OS provides enterprise multi-carrier logistics management software, counter booking terminals, rate card calculation, and operational reconciliation tools for courier franchises and commercial clients.

2. Commercial Account & Account Credentials

Authorized counter operators, branch managers, and corporate account holders are assigned unique authentication credentials. You are responsible for safeguarding your login identifiers and agree not to share station authentication keys with unauthorized third parties. All transactions initiated through an authenticated terminal are deemed authorized by the account holder.

3. Service Billing, Fees & Currencies

All software fees, digital trial credit recharges, and counter balance allocations are billed in Indian Rupees (INR) and inclusive/exclusive of applicable Goods and Services Tax (GST) as specified at checkout.

Payment transactions are processed securely through certified Reserve Bank of India (RBI) authorized payment aggregators including Razorpay. By initiating payment, you authorize our gateway partner to charge your selected payment method (UPI, Net Banking, Credit/Debit Card).

4. Multi-Carrier Telemetry & Carrier Terms

Consignments dispatched via integrated third-party logistics carriers (including Delhivery, Shree Maruti, and regional linehaul networks) remain subject to the respective carrier's contractual terms, prohibited goods exclusions, dimensional weight standards, and transit schedules. ShipVance OS provides dispatch orchestration and does not operate as an physical common carrier.

5. Intellectual Property & Acceptable Use

All proprietary algorithms, user interface designs, thermal label rendering engines, rate card matrices, and logos remain the exclusive intellectual property of ShipVance OS. Users shall not decompile, reverse engineer, or exploit the platform for unlawful routing or prohibited courier operations.

6. Limitation of Liability & Jurisdiction

In no event shall ShipVance OS be liable for indirect, incidental, or consequential damages resulting from carrier transit delays, weather disruptions, or client-side scale discrepancies.

These Terms are governed by and construed in accordance with the laws of India. Any legal dispute or proceeding arising out of or related to this platform shall be subject to the exclusive jurisdiction of the competent courts in Jaipur, Rajasthan, India.