Cancellation & Refund Policy

1. Digital Service Fulfillment Policy

ShipVance OS delivers pure digital and cloud software services. Upon successful payment verification via Razorpay:

• Digital trial credits, starter workstation access, or franchise recharge balances are fulfilled immediately (instant digital allocation within 60 seconds).
• A digital GST transaction receipt with transaction ID is displayed on screen and sent to your billing email address.
• Since our primary offerings are SaaS software subscriptions and digital station credits, there are no physical goods shipped to residential addresses.

2. Cancellation Eligibility

Subscribers and franchise operators may request cancellations under the following conditions:

• Duplicate or Erroneous Transactions: If an amount is charged multiple times due to network failure or double-click during checkout, the excess charge will be refunded in full.
• Carrier Cancellation Prior to Handover: If a domestic consignment booking is cancelled on the workstation before the physical parcel is handed over or scanned by the linehaul carrier rider, associated charges are credited back to the operator ledger immediately.

3. Refund Request & Dispute Process

To initiate a refund request, send an email to billing@shipvance.com with:

• Razorpay Payment ID (e.g., pay_...) and Order ID
• Date and time of transaction
• Reason for refund request (e.g. accidental double recharge)

Our finance team reviews all submissions within 1 business day. Upon approval, Razorpay automatically initiates the reversal to your original payment instrument.