Terms of Service

Last updated: April 28, 2025

Agreement to Terms

These Terms of Service constitute a legally binding agreement made between you andShipVance. By accessing or using our platform, you agree to be bound by these Terms. If you disagree with any part of these terms, you may not access the platform.

Platform Services

Core Features

  • Multi-carrier shipping management
  • Real-time rate calculation
  • Label generation and printing
  • Package tracking and notifications
  • Address verification
  • Customs documentation

Advanced Features

  • Inventory management
  • Analytics and reporting
  • API access and integrations
  • Automation workflows
  • Team collaboration tools

Subscription Plans and Billing

Subscription Terms

  • Monthly and annual billing options available
  • Automatic renewal unless cancelled
  • Pro-rated billing for plan upgrades
  • No refunds for partial billing periods

Free Trial

  • 14-day trial period
  • No credit card required
  • Access to basic features
  • Upgrade anytime

Payment Terms

  • Secure payment processing
  • Multiple payment methods
  • Automatic billing
  • Invoice history access

User Accounts and Security

When you create an account with us, you must:

Account Requirements

  • Provide accurate information
  • Maintain current contact details
  • Protect account credentials
  • Report unauthorized access

Security Responsibilities

  • Use strong passwords
  • Enable two-factor authentication
  • Maintain device security
  • Follow security best practices

Acceptable Use Policy

Prohibited Activities

  • Violating any applicable laws or regulations
  • Transmitting malicious code or malware
  • Attempting to gain unauthorized access
  • Interfering with platform operations
  • Engaging in fraudulent activities
  • Infringing on intellectual property rights

Content Guidelines

  • No illegal or harmful content
  • No unauthorized commercial solicitation
  • No impersonation or misrepresentation
  • No spam or bulk messaging

Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of ShipVance and its licensors. Our trademarks and trade dress may not be used in connection with any product or service without prior written consent.

Protected Elements

  • Platform software and code
  • User interface design
  • Graphics and images
  • Documentation and content

User Content

  • Retain ownership of your content
  • Grant us license to use
  • Responsible for your content
  • Must have rights to share

Termination

We reserve the right to terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Our Rights

  • Suspend service access
  • Delete account data
  • Refuse service
  • Take legal action

Your Rights

  • Cancel subscription
  • Export your data
  • Delete your account
  • Receive support

Service Level Agreement (SLA)

Our commitment to providing reliable service includes:

Uptime Guarantee

  • 99.9% platform availability
  • 24/7 system monitoring
  • Scheduled maintenance windows
  • Real-time status updates

Support Response

  • Priority support for paid plans
  • 1-hour response for critical issues
  • 24/7 emergency support
  • Multi-channel support options

Data Processing Agreement

For customers subject to GDPR and similar regulations:

  • Compliance with EU data protection laws
  • Data processing terms and conditions
  • Sub-processor management and oversight
  • Data transfer impact assessments
  • Regular compliance audits and reporting

API Terms

When using our API services, you agree to:

Usage Guidelines

  • Rate limiting compliance
  • API key security
  • Documentation adherence
  • Version compatibility

Integration Rules

  • Proper error handling
  • Data validation
  • Secure transmission
  • Logging requirements

Dispute Resolution

In the event of any disputes:

  • Informal resolution attempt required first
  • Mediation before litigation
  • Jurisdiction and venue specifications
  • Class action waiver
  • Arbitration procedures and rules

Service Modifications

We reserve the right to modify our services:

Platform Changes

  • Feature additions or removals
  • Interface updates
  • API modifications
  • Service discontinuation

Notice Requirements

  • Advance notification
  • Migration assistance
  • Alternative solutions
  • Grace periods

Contact Us

If you have any questions about these Terms of Service, please contact us:

Email: [email protected]

Address: 123 Shipping Street, Suite 100
San Francisco, CA 94105
United States

Phone: +1 (555) 123-4567