Privacy Policy

Last updated: April 28, 2025

Introduction

At ShipVance, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our shipping management platform. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the platform.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

  • Name, email address, and contact information
  • Billing and shipping addresses
  • Payment information and transaction history
  • Account credentials and authentication data
  • Business information and company details
  • Communication preferences and settings
  • Customer service interactions and feedback
  • Shipping preferences and history

Usage Information

We automatically collect certain information about your device and how you interact with our platform, including:

  • Log data and usage statistics
  • Device information and identifiers
  • IP address and location information
  • Browser type and settings
  • Cookies and tracking technologies
  • Platform preferences and customizations
  • Performance and error data

How We Use Your Information

Service Provision

  • Process and manage shipments
  • Generate shipping labels and documentation
  • Calculate shipping rates and costs
  • Track packages and deliveries
  • Manage your account and preferences

Business Operations

  • Process payments and transactions
  • Prevent fraud and ensure security
  • Analyze and improve our services
  • Provide customer support
  • Send service updates and notifications

Subscription and Billing Data

For users with paid subscriptions, we collect and process additional information related to billing and subscriptions:

  • Subscription plan and status
  • Billing history and payment records
  • Payment method details (stored securely)
  • Usage metrics related to your subscription tier
  • Billing preferences and settings

This information is used strictly for managing your subscription, processing payments, and providing appropriate access to features based on your subscription level. We use industry-standard encryption and security measures to protect all payment and billing information.

Information Sharing

We may share your information with:

Service Partners

  • Shipping carriers and partners
  • Payment processors
  • Cloud service providers
  • Analytics services

Legal Requirements

  • Law enforcement agencies
  • Regulatory bodies
  • Court orders
  • Legal proceedings

Data Security

We implement comprehensive security measures to protect your information:

  • End-to-end encryption for sensitive data
  • Regular security audits and assessments
  • Multi-factor authentication options
  • Secure data centers and infrastructure
  • Employee security training and policies
  • Incident response procedures

Your Privacy Rights

Access Rights

  • View your personal data
  • Request data export
  • Access usage history
  • Review sharing preferences

Control Rights

  • Update your information
  • Delete your account
  • Opt-out of communications
  • Manage cookie preferences

Cookie Policy

We use cookies and similar tracking technologies to enhance your experience on our platform:

Essential Cookies

  • Authentication and security
  • Session management
  • Platform functionality
  • User preferences

Analytics Cookies

  • Usage patterns
  • Performance monitoring
  • Feature optimization
  • Error tracking

International Data Transfers

As a global shipping platform, we may transfer your data internationally. We ensure appropriate safeguards are in place:

  • Standard contractual clauses for data transfers
  • Compliance with international privacy laws
  • Data processing agreements with service providers
  • Regular privacy impact assessments
  • Monitoring of international data protection standards

Children's Privacy

Our platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we might have collected information from a child, please contact us immediately.

California Privacy Rights

California residents have specific rights regarding their personal information:

CCPA Rights

  • Right to know what data is collected
  • Right to delete personal information
  • Right to opt-out of data sales
  • Right to non-discrimination

Data Categories

  • Personal identifiers
  • Commercial information
  • Internet activity
  • Geolocation data

Changes to Privacy Policy

We may update this privacy policy periodically. We will notify you of any material changes:

  • Email notification for significant changes
  • 30-day notice before implementation
  • In-app notifications when appropriate
  • Version history available upon request

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: [email protected]

Address: 123 Shipping Street, Suite 100
San Francisco, CA 94105
United States

Phone: +1 (555) 123-4567